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A multi-location retail business in Central Florida · Retail · March 10, 2026
A multi-location retail business was running on consumer routers and an I.T. provider that took days to respond to outages. A real problem when your point-of-sale and booking system are the business.
The client was growing across multiple locations, all of them stitched together with consumer-grade routers and a previous provider whose response time was measured in days, not hours. For a business that depends on point-of-sale and booking systems being online, that math was not working.
SquareWave designed and deployed a managed network stack across every location: enterprise firewalls, business-class wireless, 24/7 monitoring, and unlimited helpdesk support under one predictable monthly rate. Cutover was scheduled around each location's slow window and executed without a break in point-of-sale.
The full cutover happened without a single hour of business disruption, and the team now has real-time visibility into every site from one dashboard, including which location's printer is having a bad Tuesday.
“I'm wondering why I never contacted these guys sooner. Seriously, they all have commendable talent and knocked my expectations out of the ballpark.”
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