SquareWave was started in 2012 out of a simple observation. Most Managed I.T. companies had gotten really good at the “Managed” part and forgotten the “I.T.” part. Tickets got routed, dashboards got prettier, and somewhere in there the answer to “is it working?” got harder to find. We started SquareWave to be the shop you’d actually recommend to a friend. The one that picks up, fixes it, and doesn’t make you feel bad about asking. Every year of it, since 2012, from Orlando, Florida.

What we believe

I.T. should feel like a service, not a translation problem. Every business we’ve ever worked with has run into the same three frustrations at some point: tickets that vanish into a queue for days, invoices that don’t match the “unlimited” promise on the contract, and a “senior tech” who insists on explaining every problem in acronyms. We opened SquareWave to remove all three. Flat pricing. Response times we actually meet. Documentation you can read. Technicians who understand that when something breaks, the last thing you need is a lecture.

We work with small and mid-size businesses, and we work with internal I.T. leads at bigger shops who want a real co-managed partner. Same phone number, same people, different flavor of engagement. Someone quite a bit smarter than us wrote that simplicity is the ultimate sophistication. Every good MSP shop we know has that line taped somewhere. We took it seriously enough to make it the whole model.

Where we work

Our home base is downtown Orlando, but the work happens in three concentric rings. Onsite response is same-day inside the Orlando metro. Remote support reaches every device we manage, wherever it lives. And for a project worth doing well, we’ll travel almost anywhere in the country. Not every engagement needs a physical presence, and the ones that do get one.

Get in touch

• Phone: (800) 620-1104
• Email: info@squarewavetechnologies.com
• Based in: Orlando, Florida.

SquareWave Technologies LLC · Orlando, FL · (800) 620-1104 · See services · Talk to us